To request a return, go to:
Complete the steps within the return portal to submit your return request. Please include the original order packing slip in the return package. Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, please drop off your package at any carrier location.
All sale, pantry items, spices, seasonings, dinner kits, chocolate, hair, face masks, face crystals, free gifts, promotional items with retail value, and gift card purchases are non-refundable and considered FINAL SALE. No Exchanges.
For other items, we accept returns within 30 days from receipt. Item(s) returned must be in original (unused) condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We can only support exchanges for the same type of product and cannot make any price adjustments. Any item returned after 30 days of receipt is not eligible for refund.
Please note that we can only process returns or exchanges on purchases made directly from our site (with a valid order number).
Cravings reserves the right to deny a refund, exchange or store credit if any returned item is missing components, accessories, or does not meet our quality standards.
Returns will be subject to a $5 return shipping fee, which will be deducted from your refund. Outbound shipping fees from the original order are not refundable.
Refunds can take up to 5—10 business days to appear on your bank account, depending on their processing times. This can vary between financial institutions.
If you don't see what you are looking for in the portal, you will want to complete this as a return and new purchase.
A replacement order is generated upon shipment of your return item. We cannot guarantee inventory availability during an exchange, as items may sell out while the requested exchange is returned and processed.
All returns and exchanges are handled exclusively through our return portal. We do not accept self-generated returns. Returning an item with your own label is at your own risk.
Cravings uses authorized third parties for the purpose of processing returns. By submitting a return to us or our third-party processors, you grant (or otherwise authorize) Cravings the right to store and process your information with such third parties. You agree that Cravings will not be responsible for any failures of such third parties to adequately protect your information. If an item is damaged, please email us at email@example.com with photos so we can take care of it (and let our vendors know).
We understand that, in light of COVID-19, making returns within 30 days may not be possible or advised. We are closely monitoring the situation and will be making exceptions to our standard return policy as it unfolds. Please contact us at firstname.lastname@example.org if you have any questions or concerns regarding a return you’d like to make—our Care team will be happy to help. Thanks so much and stay well!