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Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

Free Shipping Over $79

ORDERS & SHIPPING

WHERE TO SHOP

To find our viral Cravings baking mixes in a store near you, click here

 

PROCESSING TIMES

 

Orders are processed pending item availability and payment approval.

 

During high volume periods, product availability may be subject to change while your order is being processed.

 

Most orders placed Monday through Friday will be processed and shipped within 1-3 business days (can be longer due to increased holiday orders). If you place an order past 12pm EST, it will begin processing the next business day.

 

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-3 business days.

 

For orders containing items by third party brands, processing time varies by seller, but all sellers will ship your order as soon as possible. Once shipped, you will receive a tracking update. 

 

WHERE WE SHIP

 

We currently offer domestic shipping in the contiguous United States. We are unable to ship to P.O. Boxes, APO, FPO, DPO, Alaska, and Hawaii at this time.

 

We currently do not ship internationally. We hope to be available in more countries, soon! Join the Cravings community on Instagram @cravingsbychrissyteigen or sign up for our newsletter for recipes, shop updates, and more.

 

FREE SHIPPING 

 

Cravings offers free ground shipping on orders that are $79.00 or more. Sales tax, shipping and handling do not qualify toward minimum purchase amount.

 

For orders containing items by a third party vendor, you may be charged an additional shipping fee based on the shipping policy of the seller. Third party sellers can be easily identified on the product details page. 

 

SHIPPING TIMES

 

Shipping times do not include the standard 13 business day processing time it takes for the order to ship out.

 

Our carriers do not count weekends as valid ship dates. Overnight shipments that ship out on a Friday will deliver on a Monday; weekends are not guaranteed delivery dates.

 

FedEx is our primary carrier. Cravings is not responsible for delays incurred by our carrier. We support their hardworking team of drivers, and we also understand the frustrations caused by shipping delays. If you experience a shipping delay, please reach out to us at hi@cravingsbychrissyteigen.com and we’ll work to help resolve the issue. Ground shipping is expected to be 5-10 business days with the possibility for more during high volume periods.

 

Our fulfillment center will be closed in observance of the following holidays 

All shipments will resume processing the following business day.

 

July 4, 2024 

July 5, 2024

  

ORDER TRACKING

 

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. Your order may arrive in several shipments. Items fulfilled by third party sellers will ship separately.  

 

Please allow up to 48 hours for the tracking to be updated after you've been notified that your package has been shipped. At times, the courier will not scan the package immediately and may take some time to be sorted and scanned at the distribution center.

 

Cravings is not responsible for any delayed, missing, lost, or stolen packages. After the packaged goods are shipped out of our fulfillment center, we are not held liable and we do not have any contact of control over the package.

 

PRE-ORDER

Pre-order applies to any order that includes our HEAVENLY COCONUT KEY LIME CAKE MIX. Pre-order starts 5/17/24 at 12:01AM EST.

 

You will be charged the full price of the products at the time of placing the pre-order.

 

Orders containing these products are expected to ship 5/24/24. This date is not a guaranteed date of receipt by Cravings and is subject to change without notice.

 

Once product is received by Cravings we will process the stock (normally within 1-3 business days) and despatch to you based upon the shipping option you selected at checkout (which is confirmed on your initial order confirmation).

 

Please note that when purchasing a pre-order item, any items from our current shop in your shopping bag won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current items sooner, we’d suggest placing a separate order. 

 

Pre-orders cannot be changed, updated, or cancelled once they are placed. However if you have any immediate issues please contact us at hi@cravingsbychrissyteigen.com

 

UPDATING ORDERS

 

Orders cannot be changed or updated once they are placed as they immediately start processing.

 

ORDER CANCELLATIONS

 

We are usually unable to change or cancel an order after you've placed it.

We are unable to make any changes or cancellations to orders that contain third party brands. 

 

 

CHANGING SHIPPING ADDRESS

 

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.  Please double-check order information before hitting submit.

 

DISCOUNT CODE

 

We recommend that you double check that the discount code you enter is correct, and that you are using the discount code on an item eligible for discount.

 

Please enter the promotional code during the checkout process.

 

If you’re still having trouble during the checkout process, please shoot us an email at hi@cravingsbychrissyteigen.com. If you are able to include a screenshot of your cart so we can see exactly what issue you’re experiencing, we appreciate it.

 

Promo code discounts are only valid on full price items. Some products are limited in stock and offered while supplies last. Digitial products (recipe subscription) and items fulfilled by third party sellers are excluded from all discounts and promotions*

 

INSTAGRAM CHECKOUT

 

US customers can now buy Cravings items directly from some of our Instagram posts! Shoppable posts are indicated with a shipping bag icon. Tap the icon, add your item to your bag and check out - all  in Instagram. Your order history will be available in your Instagram profile. Discounts, promotional codes, and gift with purchase offers cannot be applied to Instagram orders. 

 

GIFT RECEIPT 

 

Surprise them with the perfect gift, hassle-free! Buying something for someone else? Ensure they receive exactly what they want with our streamlined gift receipt feature. Click here 'Create Gift Receipt' to make gift exchanges a breeze. Your thoughtful gesture just got even more perfect.

 

RETURNS

 

Please visit our returns page to learn more about our return policy and process.

 

Items by third party vendors cannot be returned OR exchanged, they are final sale. You can find a final sale note on the product details page. 

  

CONTACT US

 

If you have any questions or need help with your order, please contact us at hi@cravingsbychrissyteigen.com

 

Our operating hours are M-F. There may be a delay in our response time, but our team is working very hard to get back to you as quickly as possible. We're answering emails in the order they are received.

Note: our response center will be closed in observance of the following holidays. All responses will resume processing the following business day.

 

July 4, 2024 

July 5, 2024

 

We really appreciate your patience!