Cravings | Privacy Policy
Privacy Policy

Updated February 3, 2021

1. Scope of this Policy

2. Agreement to Terms

3. The Information We Collect

4. Cookies

5. Children’s Privacy

6. How We Use Your Information

7. How We Share Your Information

8. Your Privacy Choices

9. How We Store and Safeguard Your Personal Information

10. Additional Disclosures for California Residents

11. Additional Disclosures for Canadian Residents

12. Third-Party links

13. Effective Date and Changes to this Policy

14. Contact Information

1. Scope of this Policy Thank you for visiting Cravings by Chrissy Teigen, owned and operated by Chrissy’s Cravings, LLC (“Chrissy’s Cravings,” “we,” “us,” “our”). Chrissy’s Cravings respects your privacy and values your trust. We are committed to ensuring that the personal information stored by our systems is suitably protected and used appropriately. The purpose of this Privacy Policy is to inform you of the treatment and handling of information that we may learn about you from visiting the Cravings by Chrissy Teigen website at cravingsbychrissyteigen.com (the “Site”), your engagement with our content, and/or by use of any of our services (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please see the section entitled Contact Information at the end of this Privacy Policy.

2. Agreement to Terms If you do not agree with the terms of this Privacy Policy or our Terms of Use, then you should immediately discontinue use of our Service without providing us any personally identifiable information.

3. The Information We Collect We may collect the following categories of personal information (a) directly from you (such as when you create an account, submit an order through the Site, or send communications to us), (b) from the device and browser that you use to access the Service, (c) from cookies, or (d) from third parties such as social media networks (such as when you contact us via our social media profiles on, Instagram, Facebook, Twitter, or Tiktok).

Identifiers We may collect your name, email address, account username and password, phone number, postal address, and IP address.

Financial and Transactional Information We may collect your order history, credit or debit card information or other payment method details, shipping address, and billing address.

We use Shopify Inc. (“Shopify”) to power our online store. You can read more about how Shopify uses your personal information here.

User-generated Content We may collect information relating to questions you have or content you would like to see on the Site as well as the content of other messages you address to us through online forms, posts, surveys, email, and postal mail. We may also collect photographs, such as if you upload a photograph to your account or post other content to your account.

Interest Information We may collect information relating to your interests, lifestyle, or preferences based on your interaction with our Service, including videos you viewed, and your purchase history.

Device Information We may collect device information when you visit our Site or otherwise engage with our content. Device information may include your computer or mobile device type and browser type.

Internet Activity Information We may collect information concerning your interaction with our Site, including geolocation information based on your IP address, how you interact with the Site, including when you access the Site, and browsing or shopping activity on the Site. This may include “traffic data” or tracking information provided by the Site’s host or similar provider of such information (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Service.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests, allow you to submit an order, or provide you with promotional notices that we believe you may find valuable.

4. Cookies A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for targeted advertising (as discussed in more detail below). Cookies on our Site are generally divided into the following categories:

  • Strictly Necessary Cookies. These are required for the operation of our Site. They include, for example, cookies that enable you to log into password-protected portions of the Site. These cookies are session cookies that are erased when you close your browser.

  • Analytical/Performance Cookies. These allow us to recognize and count the number of users on the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). This helps improve how the Site works, for example, by ensuring that users can find what they are looking for easily.

We use Google Analytics for part of this process. For more information about Google Analytics, please visit http://www.google.com/policies/privacy/partners/ and http://www.google.com/analytics/learn/privacy.html. You can opt-out of Google Analytics’ collection and use of data generated by your use of the Site by going to https://tools.google.com/dlpage/gaoptout.

We also use Hotjar Limited (“HotJar”) for part of this process. For more information about Hotjar, visit https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar.

  • Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you previously visited the Site and asked to remain logged into it (e.g., this saves you username and/or shopping cart). These cookies qualify as persistent cookies because they remain on your device for us to use during your next visit to the Site. You can delete these cookies as detailed below.

  • Marketing Cookies. These are used to track visitors across websites. The intention is to display ads that are relevant and engaging to you. We use Google AdSense for this process. You can opt out of personalized advertising by visiting https://www.google.com/settings/ads.

We use YouTube to store and show video content. YouTube uses cookies to track usage of its services and your preferences (such as your preferred language). For more information, visit https://www.google.com/policies/privacy/.

In addition, Shopify uses certain strictly necessary cookies to enable the online store to function properly as well as analytical/performance cookies. For more information regarding Shopify’s cookies, visit https://www.shopify.com/legal/cookies.

You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help” or “Internet Options.” If you disable or delete certain cookies in your Internet browser settings, you may still access the Site, however, you might not be able to access or use important functions or features of the Site, and you may, for example, be required to re-enter your log-in details.

Do-Not-Track Signals At this time, Chrissy’s Cravings does not recognize automated browser signals regarding tracking mechanisms, which may include “do-not-track” instructions.

5. Children’s Privacy The Service is not intended for use by people under 16 years of age. We do not knowingly or intentionally gather personal information about visitors who are under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Site without permission, please notify us immediately by contacting us as detailed in the Contact Information section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6. How We Use Your Information We collect and use your personal information for the following purposes: Provide the Service to you and provide products or services requested by, or reasonably anticipated by, you;

  • Manage your relationship with us and respond to your inquiries or requests;

  • Fulfill orders placed through the Site, collect payment, process and ship your order, and communicate order confirmation and status;

  • Manage your account, including tracking your username and password, billing and shipping details, and order history;

  • Request reviews or feedback, respond to your inquiries or requests, and administer promotions, events, or surveys;

  • Provide you with relevant promotional materials or information about the company and its products;

  • Personalize the Site and the marketing messages you receive from us;

  • Analyze use of our website;

  • Assess the success of our marketing and advertising campaigns;

  • Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible; and

  • Comply with legal and regulatory obligations.

7. How We Share Your Information Chrissy’s Cravings may share your personal information with the following third parties:

  • Service providers and suppliers, including Shopify, who operates our online store as well as payment processors, hosting providers and IT outsourcing, marketing providers, and warehousing, shipping, logistics, order tracking, and order return service providers. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.

  • Advertising Networks, like Google AdSense, to provide you with relevant marketing.

  • Advisers and financial institutions, including legal, tax, auditors, risk and compliance, notaries, and business continuity support services.

  • Other users, such as when you submit a question or comment or otherwise interact with other users on the Site.

  • Where permitted by applicable laws, with third parties in connection with a corporate restructuring, sale, transfer, or assignment of assets or business merger, divestiture, or other changes to the company’s control of financial status.

  • Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

8. Your Privacy Choices If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by clicking “unsubscribe” at the bottom of any Chrissy’s Cravings’ marketing email or selecting the opt-out option when you log into your user account or during the check-out process. To opt-out of text messages, you may text “STOP” in reply to any Chrissy’s Cravings’ marketing text message.

Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or orders placed through the Site. By logging into your account, you can view and/or correct your name, email address, phone number, billing or shipping address, password, or username. If you wish to delete your account, you can log into your account and select the option to delete your account or contact us at the information in the Contact Information section below.

9. How We Store and Safeguard Your Information We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the information in the Contact Information section below.

We typically retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as otherwise needed to address tax, corporate, compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

10. Additional Disclosures for California Residents For residents of California, this section describes how we collect, use, and disclose, and/or “sell” (as defined under California law) the personal information of California residents, and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.

To understand what personal information we may have collect about you in the past 12 months, and from where we collected it, please see the section The Information We Collect above.

We collect this personal information, as further described in the How We Use Your Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.

We may share personal information with the third parties listed above in the section How We Share Your Information. Below, we have provided more detail regarding the two ways we share your personal information: (a) “sales” of information and (b) general disclosures of information for a business purpose.

“Sales” of Information We have marked “sales” with quotation marks because a “sale” under California law broadly includes any disclosure of information in return for any value. This value does not need to be monetary, like in a traditional sale.

In the past 12 months, we may have “sold” the following categories of personal information to the following third parties:

  • Internet activity information: Advertising networks

  • Interest Information: Advertising networks

We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.

Disclosures of Information for Business Purpose To manage our business and provide services to you, we sometimes share personal information with third parties. These third parties cannot further collect, sell, or use the personal information we share with them except as necessary to perform our purposes, as instructed by us.

In the past 12 months, we may have disclosed the following categories of personal information to the following third parties for our operational business purposes:

  • Identifiers

    • Service Providers & Suppliers

    • Advisers and Financial Institutions

  • Financial and transactional information

    • Service Providers & Suppliers

    • Advisers and Financial Institutions

  • User-generated content

    • Other Users

    • Advisers and financial institutions

  • Interest Information

    • Advisers and financial institutions

  • Device Information

    • Service Providers & Suppliers

    • Advisers and Financial Institutions

  • Internet Activity Information

    • Service providers and suppliers

    • Advisers and financial institutions

Your Rights Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. You have the right to access a copy of the categories and specific pieces of personal information about you that we collect, use, disclose, and/or sell, and the right to ask us to delete or anonymize your personal information, with limited exceptions. You also have the right to opt-out of the sale of your personal information. Finally, you have the right to be free from discrimination for exercising your rights.

You may exercise your right to opt-out of “sales” by clicking this link and following the instructions: Do Not Sell My Personal Information.

If you wish to exercise the right to access or delete your information or have any questions or concerns regarding the processing of your personal information, please contact hi@cravingsbychrissyteigen.com with the subject line “California Privacy” so that we can get your email to the right team. We will respond to your request consistent with applicable law. If you have an account, you may also log into your account to view your information, delete or modify specific pieces of information, or delete your account.

Please note, however, before we will be able to process your request for access or deletion of personal information, we will need to properly verify your identity for security purposes. If you have an account, you can exercise your rights while logged-in to your account. Otherwise, if you do not have an account, but we possess appropriate information about you on file (e.g., name, phone number, email), we will attempt to verify your identity using that information. If it is not reasonably possible to identify you, we may not be able to respond to your request.

To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf. We may also require you to verify your identity directly with us.

11. Additional Disclosures for Canadian Residents As noted above, we retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate, compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted law.

If you wish to access, update, and/or correct inaccuracies in your personal information or change your consent preferences, you may log into your account or contact us at hi@cravingsbychrissyteigen.com. You may also contact us for information about how foreign-based service providers process your personal information or if you have any questions or complaints about the manner in which we treat your personal information.

12. Third-Party Links For your convenience, we may link to third-party sites and services, or otherwise display third-party content through the Site to provide increased value to your visitors (e.g., social media networks). We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

13. Effective Date and Changes to this Policy This Privacy Policy is effective as of the date at the top of this Policy. Chrissy’s Cravings has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

14. Contact Information If you have any questions about this Privacy Policy or our Service, please contact us at hi@cravingsbychrissyteigen.com.